Have You Seen Our Award-Winning Work with Chiltern Railways?
- We united all of Chiltern Railways’ disparate CX data, made sense of it and placed vital insights at the fingertips of key stakeholders with interactive dashboards.
- This gave Chiltern Railways a deeper understanding of their CX data. This understanding meant that data-driven decision making is now used to direct CX investment to the most impactful areas.
- The project won a Railway Innovation award in 2023 and was recognised by the Data and Marketing Association with a Silver Award in 2022.
Does your customer experience strategy examine the full picture?
- Data paralysis solved: Transform overwhelming data into clear, actionable insights. This system processes vast amounts of customer data into easily digestible information.
- Informed decisions: Replace gut feelings with data-driven choices for customer experience improvements. Every decision is now backed by solid data, ensuring optimal resource allocation.
- Measurable impact: Track positive trends in key satisfaction areas, even amid industry-wide challenges. This allows for clear demonstration of improvement over time.
- Chiltern Railways successfully adopted a data driven CX strategy after working with Euler. We provided Chiltern with the tools and insight needed to capture all relevant data into one platform, visualise the results and make more informed decisions.
Why Choose Euler?
Navigating the CX Journey Together
We’re not just data experts – we’re your partners in transforming customer experience. Our dynamic approach adapts to your unique needs, helping you make sense of complex CX data and turn it into actionable insights.
Data-Driven Strategy
Whether you’re new to CX analytics or looking to enhance your existing strategy, our team is here to help. We’ll work with you to develop a tailored approach that focuses on your specific customer drivers, not just industry averages.
Innovative Solutions
Our ‘Voice of the Customer’ system transforms overwhelming data into clear, actionable insights. We’ll help you break down data silos, revealing cross-channel insights and personalisation opportunities that drive real improvement in customer satisfaction.
Ongoing Support
Your journey doesn’t end at implementation. Our dedicated support team is always on hand to answer questions, solve technical issues, and help you get the most from your CX insights. We’re committed to your long-term success in delighting your customers.
With Euler, you’re not just getting a service – you’re gaining a partner dedicated to getting your CX on the right track.
The Chiltern and Euler team have won a Railway Innovation Award for their Voice of the Customer…
Customer experience (CX) is critical for business success. Though individual interactions provide limited data, combined customer data…
Euler built a Customer Data Platform for Chiltern, integrating a number of different data sources, which enabled…