The Challenge of Centralised Marketing
Centralised marketing makes an awful lot of sense for businesses operating across multiple locations. It brings a range of benefits to the table, regardless of whether you're managing a franchise network, nationwide car dealerships or a network of regional branches. Coordinating campaigns centrally brings consistency, efficiency and greater control over how your brand communicates with customers – all good stuff.
But, no approach to marketing is truly foolproof, and there's a particular set of challenges that come with this structure. While national campaigns might be planned around broader business objectives, the circumstances and context at individual locations can be wildly different.
For example, a promotion that makes perfect sense for one dealership might be completely unsuitable for another. Regional demand can fluctuate, stock availability can vary and local events or competing activity can influence what customers need and when.
So how do you maintain the advantages of centralised marketing while allowing individual locations to respond to what's happening on the ground?
Introducing The Campaign Opt-Out Feature
The best solutions to complex operational challenges are often surprisingly straightforward.
Apteco Orbit provides a central workspace for managing and coordinating marketing activity, bringing together campaign planning, customer insights and performance reporting in one place. Its campaign calendar gives teams visibility of planned marketing activity, helping organisations coordinate campaigns across multiple locations.
Within Apteco Orbit, a shared campaign calendar gives local teams visibility of the marketing activity being planned centrally. They can see which campaigns are scheduled, understand what's coming up and prepare accordingly.
Crucially, a useful piece of functionality sits alongside that calendar: A simple button that allows local users to opt out of individual campaigns that aren't appropriate for their location.
It might not sound revolutionary, but it’s important to consider what this button enables.
Let’s set the scene: a national car dealership group is preparing a promotional campaign for a particular vehicle model. The campaign is relevant to most dealerships, but one location is experiencing limited stock availability. Rather than promoting a vehicle it cannot readily supply (or would involve disappointingly long lead times), that dealership can choose to opt out of the campaign for their local audience.
Or consider a franchise business where a particular locale is experiencing unusually high demand – perhaps from something like the local university’s student night. A centrally planned promotion designed to stimulate sales might be unnecessary, or even counterproductive, in that area.
In both cases, the local team on the ground has valuable contextual knowledge that might not be apparent when campaigns are planned centrally. The ability to act on that knowledge can make a meaningful difference to the relevance and effectiveness of marketing activity.
Benefits for Central and Local Teams
The benefits of this approach extend beyond simply allowing local teams to decline a campaign.
For central marketing teams, managing activity across dozens or even hundreds of locations can be an administrative headache. Different branches normally have nuanced local contexts and accommodating those differences can involve lengthy email exchanges, spreadsheets and manual adjustments to campaign plans.
So, giving local users the tools to manage their participation helps simplify this process and ultimately places the power of local marketing in their hands, without the central brand owner having to compromise on brand integrity.
Campaign Management That Works for Everyone
Greater visibility and control
Local teams can see upcoming marketing activity and make informed decisions about whether individual campaigns are suitable for their circumstances. This gives them a greater sense of involvement in the marketing process, while keeping campaign planning and coordination centralised.
More relevant marketing
It’s not rocket science: campaign relevance is key to campaign effectiveness. Allowing local teams to account for differences in demand, availability and market conditions helps ensure marketing activity reflects the circumstances of each location.
Less administration and better coordination
Rather than relying on separate conversations with head office, local users can indicate their decision directly through the campaign calendar. This creates a more streamlined approach to managing exceptions, reducing unnecessary communication and making campaign participation easier to coordinate.
Simple Solution/Significant Impact
The simplicity of the functionality is part of its appeal. Local users get visibility of upcoming activity and a straightforward way to indicate when something isn't suitable. They don't need years of hard-won marketing or technical knowledge either - only their understanding/experience to judge which campaigns are right for their local area.
Plus, central teams can continue to benefit from the planning, coordination and campaign management capabilities of Apteco, while allowing for greater flexibility across their network, all while maintaining control over their brand.
Recognised
For Results
At Euler, we work with organisations to make marketing technology like Apteco more effective in practice.
For franchisors, dealership groups and other distributed organisations, this might involve finding better ways to connect central marketing strategy with the people responsible for delivering results locally.
And sometimes, an important part of that solution can be as simple as an incredibly useful button.